International Equestrian Sports, LLC, Tryon Equestrian Properties, LLC. (The Companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Companies comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
As a Concierge, you will be responsible for protecting the lodge and its residents by monitoring who comes in and out of our premises.
We are looking for a reliable concierge to work at the main entrance desk of our lodge.
You will be the first to meet our customers so the first impression of our lodge depends on your friendliness and efficiency.
The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
*Welcome customers upon entrance and confirm reservations
*Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
*Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the lodge
*Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
*Arrange events, excursions, transportation etc. upon request from lodge residents
*Answer the phone and make reservations, take and distribute messages or mail and redirect calls
*Respond to complaints and find the appropriate solution
High school diploma
Full or Part time
|Add'l Job Details
*Experience in customer service or relevant role is an advantage
*Proficiency in English
*Excellent communication skills
*Polite and confident with a great deal of patience
*Ability in multitasking and time-management
*Aptitude in resolving issues with a customer-focused orientation
*High school diploma; degree in hotel management or relevant field will be a plus